FAQ

  🙋🏼‍♀️ Frequently Asked Questions

📍 Where do you ship from?

All orders are shipped from Florida, USA.

⏱ How long will my order take to arrive?

We process and ship all orders within 1–2 business days.
📦 U.S. orders usually arrive in 2–4 business days after shipping.
🌍 International orders typically arrive in 5 business days, depending on your location.
You’ll receive a tracking number as soon as your order ships!

🌎 Do you offer international shipping?

Yes! We ship worldwide 🌍
Shipping costs and delivery times are calculated at checkout based on your location.

💎 Are your pieces handmade?

Yes! Every piece is handcrafted with love in the USA using high-quality materials and thoughtful design.

🧵 Can I request a custom or personalized piece?

Absolutely! ✨ We offer limited customizations. Contact us via our Contact Page or DM us on Instagram to request a special piece.

🛍 Do you have a physical store?

No — we are proudly online-only!
You can shop 24/7 on our website and follow us on Instagram or TikTok for videos, close-ups, and styling ideas 💖

🎁 Can I send a gift directly to someone?

Yes! 🎁 Just enter their shipping address at checkout and add a gift note in the comments box.
We’ll make sure to leave out the price tag and wrap it with care!

🔄 What is your return policy?

We accept returns within 7 days of delivery for unused items in original condition.
💌 Please contact us first before returning.
Customers are responsible for return shipping unless the item was defective.

🧼 How should I care for my jewelry?

To keep your jewelry shiny and beautiful:
– Avoid water, perfume, and lotions
– Store in a dry, cool place
– Gently clean with a soft cloth

🧿 What does the “Protection” Collection mean?

Our Protection Collection features evil eye charms, red cords, and symbolic beads that are meant to bring good energy and protect you from negativity ✨

💬 Have another question?

We’re happy to help!
Message us via our Contact Page or DM us on Instagram @alinespinaljewelry @alinespinaljewelry on Instagram 💌
We typically reply within 24 hours.